Innovation DuPage Reopening Guidelines

This is a living document that will be updated as guidance evolves. Please check back often to ensure you are working with the most up-to-date information. We are all working through the ever-fluctuating news and regular changes to the COVID-19 State guidelines.

The ID Community should note that Innovation DuPage continues to deliver many services virtually over Zoom and Slack.

Current Phase: 4

GUIDING PRINCIPLES

  • The health and safety of the ID Community as a whole is our top priority. We will foster a culture of safety.
  • We will follow science and the guidance of experts. We will not lead on this, but lag in moving from phase to phase as we learn from others.
  • We will err on the side of more restrictive measures at the outset and relax them as we can. Returning to the office space is a privilege and carries responsibilities each of us has to one another.
  • IDHQ Modifications

    The safety of the ID Members, ID Team and the public who visit our facility remains our top priority. As such, members and visitors who must conduct business in person will notice changes when entering the facility in following the Illinois Department of Health guidance for reopening public spaces:

    1. Face coverings will be required for all visitors to Village of Glen Ellyn facilities.
    2. Social distancing measures will be in place requiring at least 6 feet of distance between all members, visitors and staff.
    3. All visitors must enter only through the north entrance of the Glen Ellyn Civic Center (on Duane Street) using the center door. Remaining doors can only be used as emergency exits.
    4. The ID slash card will not work on any other doors in the GE Civic Center.
    5. There are partitions at the public-facing department counters in the Civic Center to protect visitors and staff, and hand sanitizer will be available for use.
    6. IDHQ’s front door at the top of our stairs will remain closed all day from 8am – 4pm. Members will need to utilize their re-activated slash cards in order to enter the facility.
    7. Innovation DuPage’s hours will match the Glen Ellyn Civic Center hours 8am – 4pm. We will have an additional 30 minutes to exit the building before the doors are locked.
    8. There are plastic partitions between working spaces (at least 6-feet apart) throughout IDHQ and the flow of traffic is directed per signage.
    9. Seating is assigned by individual company and cannot be used on a first-come first-served basis.
    10. Conference room usage needs to be scheduled at least 24 hours in advance directly with staff.

    The ID Team

    To help maintain the limited capacity restrictions, it is likely that between 1 – 4 ID team members will work in the shared space at any given time on a semi-regular basis, with the rest continuing to work remotely. The Director of Operations will be present on a regular basis.

    Travis Linderman (Managing Director) will maintain 1-on-1 Zoom consultations from 10am – 3pm, Monday, Tuesday, Thursday and most Fridays. You can schedule them here.

    Beginning July 15th, Travis will be at IDHQ each Wednesday to meet with Members individually and tour new startups.

    Business Hours

    Business Hours During Phase 4, revised business hours of Monday-Friday from 8am-4pm will be in effect to promote the safety of our on-site team, and to correlate with the hours that the Glen Ellyn Civic Center is open to the public. IDHQ will not be open on Saturdays and Sundays. There are no evening hours. We will be monitoring the visiting patterns of our community and adjust as needed to promote a safe environment for everyone.

    Entrance and Exits

    All members must enter only through the north entrance of the Civic Center (on Duane Street), using the center door. We will be encouraging one-way traffic as much as possible to reduce the chance of congestion. Please follow signage in the office. Slash card access will continue to be turned off to the doors outside – but will work on the door to enter IDHQ. Social distancing measures will be in place.

    Movement

    Each ID Team Member will be houses in a closed-door office. It is your responsibility to check in with one of them when you arrive – so that your temperature can be taken. A blue line has been set up – to ensure that a 6 foot distance from the office doors are maintained until both you and the ID Team Member can ensure that the temperature protocol does not signal a problem and that masks are secured properly. Conversations with ID Team Members will require that ID Members stay behind this blue line, unless agreed upon separately.

    When You Arrive Each Day

    Movement throughout the space will be dictated by one-way directional signage. Please follow the signs to prevent congestion or pinch points where physical distancing could be compromised. Blue tape has been placed throughout the space to help build guardrails for social distancing and protect any member that is sitting down from all directions.

    Doors

    All interior doors, including conference rooms, will be propped open to limit touch points and improve air circulation. Unless absolutely necessary, please do not close these doors. If you must close the door for privacy, limit your time in the room and wipe down the surfaces and door handles upon exiting

    Kitchen Access

    The refrigerator, microwave, cutlery and dishware will not be available for use in this phase to minimize touch points. Go support a local Glen Ellyn restaurant.

    Supplies

    We will have hand-sanitizer and antibacterial wipes throughout the space for your use. Additionally, ID Team Members will be frequently cleaning shared surfaces throughout the day and GE Village staff will clean and wipe down all surfaces each evening.

    Events

    All events will be virtual until further notice. Webinars will run more frequently as we move later in the Summer and Fall.

    Per ID guidelines, no gatherings larger than 10 are allowed. We are utilizing the event space for additional company seating. Unfortunately, this means no events, large team meetings, happy hours, shared meals, or social gatherings will be permitted on Innovation DuPage premises. During July and August – we will not have Stand-ups, Workshops or any other in-person events.

    Parking

    The Parking Deck Construction has begun – therefore all parking behind the GE Civic Center has been eliminated and the rear entrances have been shut off for the remainder of 2020. We will keep you informed on the timeline of construction as we learn more. New parking passes will be distributed for the summer and available parking lots will be highlighted through a separate document.

    Shared and Reserved Space

    When we return, restrictions will require us to designate specific rooms and/or desks to each company. Conference room usage needs to be scheduled at least 24 hours in advance directly with staff. Therefore, for those of you who are comfortable in returning as soon as we are able to re-open, we will need to know how many members to expect and how frequently you would intend to use IDHQ.

    Once capacity is reached, we will send an alert on our Slack channel (#announcements). Please monitor this channel, if you arrive after capacity is reached, you will not be allowed entry to the space. Email iduramk@innovationdupage.org if you need help joining ID’s slack workspace.

    Visitors

    To exercise caution, our space will only be open to Innovation DuPage keycard holders and our team at this time. ID Members are responsible to inform the ID Team when Clients will be visiting the building – in order to conduct the same health screening that all members go through each day. We will continually monitor this guideline and will notify you when we are able to relax this safety measure.

    Seating and Conference Rooms

    Seating and conference rooms will be reconfigured to a very limited capacity and spaced (at least 6-feet apart) for physical distancing. Whenever possible, doors will be required to be kept open to provide proper ventilation. Additionally, the facility will be set-up for maximum social distancing. Some rooms will be taken offline completely. We anticipate making conference rooms available for booking meetings of a limited number of people depending on the capacity that each room allows. Members cannot move chairs or tables without consent from ID staff.

    PROTOCOLS:

    We will require the following safety measures to be taken by everyone in the space:

    Do not come into the space if you are sick, you WILL be turned away.

    This is a good CDC reference for self-checking symptoms. Symptoms may appear 2-14 days after exposure to the virus. For the sake of other visitors to Village facilities, IDHQ and our staff, we ask that you please stay home if you or a member of your family are currently ill or experiencing symptoms of COVID-19 including but not limited to:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Bluish lips of face
  • Persistent pain or pressure in the chest
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
  • Temperature Check and Health Screen

    Upon arrival, an ID Team Member will take your temperature and you will be responsible for answering a series of short health questions. This includes your good-faith certification that you are not presenting any of the commonly known symptoms of COVID-19. This enables us to promote a safe environment for everyone in the space. Be aware that health monitoring including temperature checks will be a feature until deemed unnecessary by ID staff.

    Hygiene

    Please practice good hygiene to protect yourself and others — there will be signage as a reminder of best practices.

    Face Coverings

    Face protection/face coverings that cover both the nose and mouth are required all times in the facility. If you need a resource for ordering face protection, please contact us at ID@InnovationDuPage.org beforehand. We do have masks on reserve in case of an emergency. Please bring your own mask. Also, if you have a favorite sanitizer – bring it.

    Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.

    Economic First Responders

    This article was originally published on The Daily Herald Business Ledger on May 13, 2020 titled “Working Together to Keep Business as Usual.”

    During these critical times, a network of Economic First Responders is needed more than ever before. Joseph Cassidy, Assistant Vice President of Economic Development and Dean of Continuing Education and Public Services at College of DuPage shares the work of economic development agencies and the resources that are available for the small business community.

    Key Takeaways

  • Economic development agencies are adjusting swiftly to changing demands by transitioning their resources and programs online
  • Local organizations such as Choose DuPage, workNet DuPage and College of DuPage Business Development Center are contributing business support services
  • Supporting small businesses and uniting as a community will help move us forward
  • Working Together to Keep Business as Usual: Dean Cassidy

    The Great Lockdown in response to the coronavirus will likely lead to a recession that is more severe than that of 2008, according to the International Monetary Fund. While a highly educated workforce, a diversified set of industry clusters and strong municipal and county leadership have mitigated impact, it is clear that we are all going to have to work together to support the small businesses that will drive economic recovery.

    Collaboration between regional workforce boards like workNet DuPage, economic development agencies like Choose DuPage and College of DuPage’s Business Development Center (BDC) is critical. These entities are working with regional chambers of commerce, the business incubator/accelerator known as Innovation DuPage (ID) and a number of colleges and universities to continue the necessary support of the small businesses that are impacted most during these uncertain times. COD’s BDC houses the Illinois Small Business Development Center (SBDC) as well as the Illinois Procurement Technical Assistance Center and the Illinois International Trade Center.

    The BDC Center staff is working around the clock to help companies apply for payroll protection, business loans and to develop contingency plans while seeking to expand revenue streams. In fact, the BDC offered over 42 webinars, served hundreds of clients with over 500 hours of free consultation since mid-March.

    Undoubtedly, the closure of society followed by a gradual reopening to prevent the spread of the coronavirus will have dramatic and negative consequences on both large and small businesses.

    We encourage everyone to support the small businesses that make the region unique. At the same time, we see opportunity as new business ideas, products and modes of delivery are created in response to the closures and continuing public health safety precautions. Innovation DuPage reports higher than normal client volume as startups consider new business opportunities and young companies look for guidance in navigating these unprecedented times.

    While these economic development partners miss the face-to-face connection with clients and members, each has moved services and resources online to support business continuity.

    We see opportunity as new business ideas, products and modes of delivery are created in response to the closure

    The DuPage Convention and Visitors Bureau is offering virtual tours of area attractions to help residents and businesses connect even while social distancing keeps us apart.

    Choose DuPage, and workNet DuPage, along with chambers of commerce, the BDC and ID are also conducting webinars, Zoom meetings and virtual meetups to continue learning and connection across our regional business ecosystem.

    For instance, the COD BDC and the Naperville Chamber of Commerce offered “Small Business Current Financial Disaster Relief” as a webinar, and Innovation DuPage sponsored Concordia University’s “Cougar Tank” virtual student pitch contest.

    ID, COD Business Solutions and the Hispanic American Construction Industry Association are collaborating on two new programs to further diversify the talent pool for both new and mature construction companies.

    COD Adult Education, the BDC and ID are collaborating on an entrepreneurship course for English language learners. The partners and clients have been extremely flexible, as all of these efforts were moved online and are continuing quite successfully. This agility and willingness to collaborate are critical to recovery.

    Almost overnight, schools moved thousands of courses from on ground to online. The challenges to staff and faculty alike are immense, but these efforts, when assessed and refined, will ultimately promote increased efficiency and improve pedagogy.

    College of DuPage is gearing up to serve not only the students who were planning on attending this fall, but also those who may be hesitant to go away to school at this time.

    I’ve witnessed an aligning of leaders and philosophies over the past several years in support of regional cooperation in the area of economic development — I think this needs to continue into the future, with large and small companies, municipalities, colleges and universities continuing the shift to a ‘coopetition’ model which benefits the whole as well as the individual organization. As we seek out the new normal while working in this quickly shifting environment, we need to stay alert for new opportunities. Through heightened collaboration and synergy, we will move from surviving to thriving in the months to come.

    Thank you to Dean Cassidy for featuring ID in the many entities that are ready to serve the community. Together we are boundless.

    Connect with Dean Joe Cassidy on Linkedin.

    Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.

    Transformation: Driving Personal and Professional Growth

    Key Takeaways

  • Stop talking about taking the first step and actually do it. Get going
  • Highlight key strategies to improve your personal and/or professional life
  • Transformation has a remarkably high level of transferability across various areas of our lives

  • Data, analytics and business strategy are just a few of the topics covered in the new, highly acclaimed podcast: Transformation Nation. Jason Krantz founder of Strategy Titan and Jordan Morrow of Qlik share stories, lessons learned, and breaks down strategies and tactics to maximize your personal and professional potential.

    Their podcast is featured in Medium’s article “Empower People to Create a Bingeable Podcast”. Read on for more from our Q & A with ID member Jason on how the podcast came to be and hear about their journey inspiring others.

    Q: What made you both decide to create the podcast?

    A:This is an idea Jordan and I had been discussing for quite a while. During our conversations, we frequently discussed how growth in one area can help drive growth in other areas of our life. Additionally, we saw that many professionals across all experience levels were looking for guidance on how to bring their visions to fruition. Having been through the transformational process numerous times in our personal and professional lives, we thought we could help others by sharing our perspective, experiences, and processes around transformation. Finally, while we both are knowledgeable on the topics of data, analytics, business, and strategy, we felt we had value to offer people that went beyond the bounds of our professional focus. One day I said to Jordan “Why don’t we stop talking about doing this podcast and actually do it. Let’s just get going.” A few days later we had published our first podcast.

    Q: How did you find your cohost Jordan Morrow?

    A:Two years ago I had written an article on the topic of data literacy. Somebody had sent it along to Jordan and he reached out to me. Over time we got to know each other pretty well. I am a passionate believer in the power of data literacy, so we hit it off right away and have been friends ever since.

    Q: Who would you like to connect with through this podcast?

    A:Anybody looking to improve their personal and/or professional life. The process of transformation has a remarkably high level of transferability across the different areas of our lives. Unfortunately, it isn’t something many of us are trained on, so we may struggle with starting the process.

    The process of transformation has a remarkably high level of transferability across the different areas of our lives
    Q: What were the steps leading up to launching look like and challenges you may have faced along the way?

    A:The steps leading up to the creation of the podcast were actually pretty simple. Jordan and I discussed what the central theme of the show was going to be and outlined what the show progression might look like. I took the perspective that we needed to avoid the trap of everything being perfect before we started. We just needed to get started. We would learn along the way. This meant using the tools and resources we had. We record our podcasts using extremely basic equipment that is available to everyone: our phones, headphones, and the Anchor app for easy episode recording. Our cost to get started was $0. As we grow we will evolve our equipment, but what we use works for getting started quickly.

    Q: What helped in finding your voice in the saturated market?

    A:Jordan and I have both carved out pretty distinct voices in our areas of the thought leader arena. Jordan is a thought leader in the strategy and data literacy space. I bring a very unique combination of data, analytics, strategy, and business focus. With us two together, 1 + 1 = 20.

    Q: What does the future hold, what topics can listeners expect?

    A: We will continue to dig into topics that Jordan and I have expertise in, including business strategy, data, and analytics. We will also start interviewing other masters of transformation to hear their thoughts on the processes they embrace to facilitate personal and professional transformation.

    Thank you to Jason and Jordan for sharing their latest venture with us. Listen to Transformation Nation wherever you listen to podcasts on Spotify and Apple Podcasts.

    Connect with Jason Krantz & Jordan Morrow

    Connect with Jason on LinkedIn or through Strategy Titan.

    Connect with Jordan on LinkedIn or through Qlik.

    View the Medium article highlighting Transformation Nation here.

    Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.

    Stabilize Your Business Foundation in the Downturn Recap

    Whether you’re a seasoned entrepreneur or have recently launched an idea, the implications of COVID-19 are forcing business owners to focus on the basics. Learn how to fundamentally structure your processes in order to gain a greater understanding of how to make critical business decisions during the downturn.

    Hear from Kim Grotto of Grotto Marketing, Lauren Barron from Fiercely You, Inc., Kim and Art Angel from E2A Partners.

    They discuss how to create a stable business foundation by utilizing a combination of strategy, financial best practices, customer personas, pricing, key data collection and marketing strategy.

    Stay tuned for more video highlights from this webinar!

    Focus on What You Control

    Kim Grotto of Grotto Marketing

  • Do not make decisions out of fear, shift your focus to what you can control
  • Having a responsive versus reactive mindset allows for wiser decision making
  • Be mindful of where you invest your time and energy


  • Let Financials Work For You

    Lauren Barron from Fiercely You, Inc.
  • Financial analysis encourages strategic operational planning and decision making
  • Establish a system that encourages financial best practices and recording
  • Let your finances work for you by taking advantage of information they provide
  • Your strategic plans and your financial expectations go hand-in-hand


  • Customer Success vs Business Development

    ID Managing Director Travis Linderman and E2A Partners Kim Angel

  • Ensure that your customers are utilizing your services optimally
  • Direct your focus to current customers which will lead to long-term loyalty and retention
  • Don’t neglect those who already trust you and your product


  • Trending Numbers and What to Do

    Lauren Barron from Fiercely You, Inc.

  • Take a closer look at an income statement, balance sheet, and cash flow comparison with Lauren Barron
  • Ask yourself three important questions: Why are my numbers trending the way they are? How did it happen? What am I going to do about it?
  • Utilize these resources to gain a better view of the trends in your business


  • Intimate Knowledge of Your Customer Profile

    Lauren Barron from Fiercely You, Inc.

  • When determining pricing, analyze who you are serving and what their needs are
  • Pricing decisions are influenced by many internal and external factors
  • Cost of goods sold and cost of services may require obtaining various quotes


  • Building Your Strengths & Consistency

    Kim and Art Angel from E2A Partners.

  • Recognize what you are good at and what is working for your business
  • This is not a time to start from scratch, learn to pivot by identifying adjacent services/products
  • Do not assume customers behaviors based on past experiences
  • Realize who you are to the core and how viewers see you


  • Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.

    Making Business Decisions As you Navigate the Downturn Recap

    Missed our last webinar? View: Making Business Decisions as you Navigate the Downturn with Kim Grotto, Lauren Barron, Kim and Art Angel. They are ID members and small business owners discussing topics ranging from marketing to financial planning. Check out the videos below!

    Don’t Miss Our Next Webinar!

    Create a structure upon which to understand and make fundamental business decisions in a time of re-evaluation. Learn how to create a stable business foundation by utilizing a combination of strategy, financial best practices, customer personas, pricing, key data collection, and marketing strategy. Run time: Approximately 60 minutes.

    Part 1: Cash is King

    Kim Grotto and Lauren Barron, Fiercely You

    • “Cash talks and everything else mumbles”
    • Businesses should utilize a 13-week cash flow forecast. This high-level tool can give a cumulative figure of your cash flow or cash burn. In simpler terms, it is reconsolidating your checkbook for your business.
    • Consider your customer demand. If there is a continued need for your product or service but people are not able to access the way they normally would think about other ways you can provide.

    Part2: Marketing

    Kim Grotto, Grotto Marketing

    • “The opportunities are there it is all about how you take advantage of them”.
    • Marketing is far more strategic and methodical than many come to believe. Articulate and communicate their brand, mission, values and products in order to expand their reach, earn revenue, increase loyalty and market share.
    • Know your audience. Prioritize current customers and the needs you can fulfill for them. Stay connected to key partners and employees.
    • Learn about the Four C’s: Cohesiveness, Connection, Communications, and Create and how to apply them to your business.

    Part 3: Hunting for Data!

    Kim Angel and Art Angel, E2A Partners

    • Hunt for data and learn to interpret it. Look for information that you can apply to your business model. It is time to assess the ways in which to drive your business forward. Don’t make assumptions based on past behaviors.
    • The “come to us” mentality for retailers and services is a thing of the past. Your business needs to tune into the “we are there for you” mindset.

    Part 4: Communicating Values through Emails

    Lauren Barron, Kim Grotto, Kim Angel and Art Angel

    • Q: What is the relevance of newsletters and today’s COVID-19 saturated emails? How many emails are too many?
    • A: If the information is relevant and serves value, say it! Take a look and analyze your audience’s pain points, how they are feeling or the message they need to hear?
    • Resend your emails about three days later. Not only that, but you should really put thought into your subject and preview line as well. Grab the readers’ attention and give them a reason to stop and engage.

      Consider your call to action. What response are you looking to get? Drive your content around that goal and then you will know if the email was successful.

    Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.

    Business Idea Competition: Final Round

    Concordia University Chicago will livestream the finals of their CougarTank business idea competition to students, alumni and the startup community. CougarTank encourages young creators to apply their entrepreneurial prowess to bring their innovative ideas to life. Through this competition, students go head-to-head presenting their business models to a panel of seasoned entrepreneurs and alumni. After conquering multiple rounds of scrutiny, the final five teams have been selected.

    The CougarTank Final Round
    April 17, 2020 – 5:30 to 7:30pm

    Groups will present in the following order:

    Amazing Feet 5:30-5:55pm, Doc In a Box 5:55-6:20pm, Ru, The Toy Guru 6:20-6:45pm, Stylo Closet App 6:45-7:10pm, Sync.Lync 7:10-7:35pm.

    Here is a profile of each emerging company and the founders who are building them:

    Amazing Feet – Nivedita Kadambi & John LeMieux


    Amazing Feet is planning on making big waves in the podiatric industry. The concept is simple – using a 3D scanning device, a podiatrist would scan a patient’s feet and then deliver the resulting images/orthotic corrections through the Amazing Feet app. This technology could give patients the flexibility of purchasing custom shoes on demand.

    Doc in a Box – Brian Harris & Kristen Landon

    Maintain good health while in college with Doc in the Box. Doc in the Box is looking to help full-time, undergraduate students gain easy access to healthcare. This service would utilize technology to suggest self-administered care for non-urgent situations and reduce the stress of finding coverage. The cost would be affordable due to the plan being included in the student’s tuition and fees.

    Ru, The Toy Guru – Emily Hynan & Jason Slusher

    Do you fret about shredded dog toys all over your home? Ru, The Toy Guru has the solution for you. This dog toy company’s concept involves soft, industrial-strength Velcro. Unlike other products on the market, this toy provides a unique, money-saving twist. It is meant to be ripped apart and put back together. Built to endure a profound amount of puppy pulling, owners can simply push the pieces back together each time it “rips”. Let your furry friend play and be rough, without worrying about your wallet.

    Stylo Closet App – Kanwal Irfan

    The Stylo Closet App aims to solve a common dilemma that many face when standing in front of their closet. What do I wear? The app accesses thousands of looks curated specifically for you. How it works: Stylo Closet takes pieces from your wardrobe (uploaded by the user) and generates options based on the clothes you already own. This app differs from its competitors by suggesting trendy hair and makeup ideas. It also connects users to fashion influencers that can inspire personal styling decisions.

    Sync.Lync – Anna Krenz & Antea Pela

    Are you tired of your phone battery dying when you’re on the go? Generate energy with Sync.Lync. This fitness band converts human movement into power for your smartphone. This device pairs to a fitness app with an assortment of workouts and encourages community activity. It also includes a safety feature for emergency situations.

    Stay Connected

    Learn more about Concordia University Chicago’s CougarTank program here.

    Explore the other various programs they have to offer by visiting their website.

    Connect with CUC on Instagram, LinkedIn, Twitter, Facebook.

    Innovation DuPage can help transform your idea into a viable commercial venture. Connect with us on Instagram, LinkedIn, Twitter, Facebook or call 630-942-3340 to explore your next steps. If you are interested in connecting with entrepreneurs like you, check out our public events.